Overview
Purchasing software and technology products can involve multiple steps. At Cleeta Technologies Limited, we aim to make this process as straightforward as possible by offering up to a 30-day money-back guarantee for most of our products. By purchasing from or using our website, you agree to the terms outlined below.
General Terms & Exceptions
- Ineligible Reasons for Refund: We do not grant refunds for a change of mind, evaluation/testing purposes, accidental purchases, or products you no longer need. Furthermore, if you repurchase a product that was previously refunded, it will not be eligible for future refunds under these grounds.
- Non-Refundable Costs: Fees associated with product installation and custom software development are non-refundable.
- Third-Party Compatibility: If our product conflicts with third-party software in your setup, any additional technical support or custom work required to fix the conflict will be billed separately.
- Incorrect Version Exchange: If you accidentally purchase the wrong product version or framework build, let us know immediately. In most cases, we will swap it for the compatible version rather than issue a refund.
- Intellectual Property: If we detect valid evidence of copyright infringement or unauthorized distribution of our products, we reserve the right to initiate legal action and suspend all future business with you until the matter is resolved.
How Refund Requests Work
- Reporting & Resolution: If you encounter a problem, send us an email describing the issue. To help us troubleshoot, you must provide access to your development/staging environment (including necessary Admin, FTP, or SSH login details). Our technical team requires 4 to 5 business days to investigate and attempt a fix.
- Refund Eligibility: You may request a refund within 30 days of purchase if the product is broken, corrupted, or fails to function as advertised on its product page, and our support team is unable to resolve the issue.
- Cancellation Fee: All approved refunds are subject to a 5% deduction to cover non-refundable payment gateway and transaction processing fees.
- License Termination: Once a refund is issued, you must immediately deactivate all licenses, delete all local and server copies of the software, and remove all associated purchase receipts. Continued use of refunded software constitutes unauthorized use and copyright infringement.